Handling Verbal Confrontation (.ePub version)



This is the E-BOOK version of the Handling Verbal Confrontation hard copy book.

The book Handling Verbal Confrontation guides the learner how to clarify and verbally address issues, and to face others successfully: without fear. It provides simple and learnable tools and tactful strategies to respectfully communicate and generate resolution and commitment. The techniques used have been proven and can generate favorable results quickly without fear.

One of the major inadequacies of our culture is our inability to verbally confront one another properly and respectfully. Very few people recognize it as a problem, even fewer know what to do about it.

This book features the Confrontation Model and other communications skills needed to assist you in how to face and confront your own issues and resolve those within your relationship with other. The new printing now comes in Perfect Bound.


About the Program

The Verbal Confrontation Skills Training Program (HVC) empowers you with proven skills to verbally confront others and address issues. The Program uses respectful and intuitive techniques. It provides a dynamic communication psychological protocol that prompts you to coach others toward resolution of the issue.

Can you identify an issue and face it creatively–without fear? If not, you need to learn these skills! Your success depends on them. The HVC Program bases itself on the book Handling Verbal Confrontation that proves how you can verbally address issues, and face others successfully, creating a win-win-win outcome. The third Win is the relationship, which holds key dynamic attributes to sustain the purpose of the relationship.

Verbal Confrontation Skills are integral tools in sales, negotiation, and conflict resolution. They belong to the inner tactical strategy– the core process, if you will–of facing yourself, facing the issue, and facing the other person.


The Verbal Confrontation Skills are self-mastery tools that will change your life forever. The HVC Program literally serves anyone from children to senior citizens. It can be customized for law enforcement officers, nurses, realtors, teachers, parents, or anyone else regardless of their specific industry.
Ask yourself the following questions:

1. Do I get verbally and emotionally stuck when interacting with  others?
2. Do I react defensively and not speak what is on my mind?
3. When Communicating, do I need to be more empowered at home, at work, and in groups?
4. Do I feel the need to interact with compassion, command  commitment, and get results?
5. Do I need to increase my level of confidence when interacting with others?

If you answered–yes–to any or all of the above, then the Verbal Confrontation Skills Program can help you:

  •   Eliminate communication fears
  •   Resolve verbal issues quickly
  •   Earn respect
  •   Motivate yourself to deal with issues
  •   Confront with confidence
  •   Be prepared to challenge others
  •   Learn to be silent, yet forceful
  •   Say “NO” when needed
  •   Manifest a win-win-win outcome
  •   Put accountability back to whom it belongs
  •   Sharpen your listening skills
  •   Inspire others to think for themselves
  •   Strengthen your intuition
Program Details

Individuals, whether at work, in the home, or on their spiritual path need to face each other more constructively. We all know that information gaps or differences can be mitigated by confronting issues as they occur. Properly handling debilitating issues is an integral aspect of our self-awareness and, most important, our self-mastery.

In reality, we were never properly taught how to communicate, neither were we taught how to confront properly and effectively. Can we identify an issue and face it creatively–without fear? We need to learn these skills!

The Confrontation Skills Training Program guides learners how to approach others without fear, verbally address issues, and communicate successfully. It uses the Confrontation Model, a psychologically proven formula developed by Dr. Robert Gerard to achieve this state. These skills are key to personal empowerment and belong to the inner tactical strategy–the core process, of facing yourself, the issue, and each other.

Regardless of the adversative nature of the issue, the learner can apply the Confrontation Model’s techniques to clarify and simplify the process. The learner (confronter) stays focused on the issue and coaches the confrontee to creatively solve the issue for which he or she is accountable. The process is steadfast, accurate, and has a set interactive protocol.

A second attribute of the HVC Program occurs subconsciously within the confronter. As he or she learns how to confront others, a remarkable process awakens internally–the individual begins to confront personal (embedded) inhibitions. Over time, pending issues no longer exist. This frees up the mind to be more intuitive and less stressful.

The overall outcome of learning how to confront provides mental clarity and freedom to handle difficult situations more spontaneously, thus opening up creative energies to pursue other things in life.


Are you a gentle soul? Do you walk the other way to avoid confrontation?–or perhaps shake for days if yelled at? If so, Handling Verbal Confrontation is for you. It presents a positive win-win situation for communication in these difficult areas. It will inform and uplift and in the process will give you confidence. The gentle soul remains, but with new empowering tools. It works! 

–Lee Carroll, Author of the Kryon series

I believe Robert Gerard has made an important contribution to dealing with interpersonal conflict. His direct confrontation empowers all of us to take care of ourselves. The Fix, a clear and repeated request for commitment, is the unique contribution of this book. 
–Doug Ross, Ph.D., Author of A Tao of Dialogue
This book is indeed an instructional manual for wielding a verbally nonviolent sword in problem-solving dilemmas. With plenty of charts, models, examples of confrontation scenarios, and on-the-floor coaching guidelines, this is a hands-on manual for learning how to get along.
Gerard has written an accurate and helpful book about how to communicate with people. It is a must for those who want to be effective in the workplace. Read it and make the ideas work for you.–Dr. Drea Zigarmi, Coauthor of Leadership and the One Minute Manager
Handling Verbal Confrontation is an excellent communication resource that is practical, effective, and invaluable. The Gerard model provides skills and a clear map for negotiation and creative problem-solving during times of conflict. The book is an outstanding classic for peace-making in the 21st Century.
–Angeles Arrien, Cultural Anthropologist, Author of Four-Fold Way and Working Together


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